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Curiosity Can Take Us on Great Adventures

LET'S SATISFY THE CURIOSITY AND CREATE A FANTASTIC ADVENTURE

FAQ 2017-02-16T10:50:36+00:00

Frequently Asked Questions


Curiosity is a good thing. It takes us on great adventures. We hope to satiate a little of your curiosity here. If you have a question that is not answered here then just contact us for more information.

Below you will find a list of frequently asked questions about our Essential Oil Reed Diffuser. Just click on the question to open up the answer. You can also filter by the type of question you have by selecting a filter at the top.

If we don’t answer your question here please contact us and we would be more than happy to help answer your questions.

While traveling, a particular scent caught my attention and interest and now I can’t forget about it, can you create that scent for me? 2016-11-21T23:51:05+00:00

We love to hear from customers about the amazing scents that remind them of their travels. And these stories inspire our fragrances. So if you have a story about your favorite fragrances and your travels, tell us about it HERE and if you would like to suggest a fragrance, please let us know HERE. Your story might inspire our next fragrance launch! And it might be featured on our blog and inspiration map!

Do you offer candles? 2016-11-21T23:49:39+00:00

We love suggestions like this from our clients and we will be offering candles soon. Sign up for our offers and news and when we launch them, you will be the first to know.

Also, if you have an idea on what other products we can offer, we love to hear it from you. You can send your suggestions HERE.

How do you use my email address if I sign up for your emails? 2016-11-21T23:44:17+00:00

We value the privacy and confidentiality of our subscribers. Your email address will be used for our FREE newsletters, helpful tips and information, updates, and special offers. You can check out our privacy statement and TOS for more information.

Do you sell in Canada or outside of the USA? 2016-11-21T23:43:03+00:00

We’re coming soon to Canada! But for now, our product is only being offered in the US. We are working  on selling this outside the US and getting all the details right.  Once we have done so, we will begin to offer it to areas outside the US. If you stay on our email list, you will be the first one to know when this becomes available. You can sign up here to receive updates: Oojra Newsletters.

And since we are currently selling only in the USA, please be mindful of any Oojra products that are sold outside of the USA. We want you to have the best experience in using your reed diffusers, so please make sure to purchase your Oojra products through our online stores.

What are the dimensions of the reed sticks? 2016-11-21T23:40:58+00:00

The reeds are about 9 inches (23 cm) tall by 1/8 inch thick (4mm) for our 4 oz reed diffuser. They are slightly shorter for our mini 2 oz diffusers. We make them a length that creates an attractive proportion to the bottle size.

What are the reeds made from? 2016-11-21T23:39:30+00:00

We use rattan reeds rather than bamboo reeds because rattan reeds provide a far superior result. Rattan reeds come from a plant that has small channels inside the reed. When you place the reed in the fragrance oil and then flip it over, it creates a vacuum effect that sucks the oil up the channels in the reed so it can evaporate into the air around the diffuser.

How often can I flip the reeds? 2016-11-21T23:38:05+00:00

If the scent becomes light, you can reestablish the flow by flipping the reeds every two days, and then reduce how often you flip them so that you achieve your desired scent.

How many diffuser reeds should I put in the bottle? 2016-11-21T23:25:14+00:00

It all depends on how strong or light you want the scent. More reeds diffuse stronger scent. And of course, less reeds diffuse lighter. We recommend starting with 1-3 and then add more if you want more fragrance.

How long does the scent last? 2016-11-21T23:26:51+00:00

As a general rule, our 4 oz diffusers last for 3-4 months.

How do I open the reed diffuser? 2016-11-21T23:30:10+00:00

Opening the reed diffuser is easy. You just need to unscrew the cap, then pull out the plastic plug underneath the gold cap. You can use needle nose pliers to lift the plug. You can also use a cork screw: turn the corkscrew into the center of the plastic plug, hold the bottle firmly, and pull straight out without letting the cork screw twist. For detailed instructions, you can watch our Youtube video, where we opened it up with a butter knife (because sometimes that is all you have around:) ): Getting Started with Oojra Essential Oil Reed Diffusers: An Unboxing

How can I quickly start using my new reed diffuser? 2016-11-21T23:31:08+00:00

You can easily start using your reed diffuser by following these steps:

  1. Open the bottle by unscrewing the cap, then pull out the plastic plug underneath the gold cap.
  2. Put the reeds in the oil and then flip the reeds. The reeds have small straw like holes up the center that suck the oil up. And then the air evaporates it off the reeds and your room will smell delightful.
  3. Use the reeds for the entire time the oil lasts and just flip every so often to regenerate the scent.
  4. When the oil is finished, then you will want to get new oil and new reeds, as the reeds last for about the same length of time as the oil.

There is also additional information on how to get the best results in the booklet that is included. You can watch the video on how to open the bottle.

Where is the best place to put my new reed diffuser? 2016-11-21T23:31:58+00:00

The best place to put your new reed diffuser is in a high traffic area. It works well by interior doorways, in hallways, bathrooms or any other transitional area in your home where you will notice the change in scent as you move from one area to the next. It will disperse the scent best when it is in a warm area of the room with good air circulation.

Make sure the air is circulating into the room, via a vent that is pushing air into the room. Make sure it is not flowing out of the room, for instance by a open window or cold air return. These places can deplete the diffuser quicker and lessen the fragrance because the scent is getting sucked or blown out of the room.

I love the scent of the reed diffusers, but how can I make the scent stronger or lighter? 2016-11-21T23:33:01+00:00

The strength of the fragrance depends on a number of factors, including the size of the room, ambient temperature, humidity, and airflow. To increase the strength of the fragrance, I would recommend trying a few things:

  1. Make sure that all the reeds are in the bottle, as more reeds will diffuse a stronger scent.
  2. Place it in a warm part of the room that has good airflow, such as beside a warm air vent going into the room.
  3. Flip reeds more often for a stronger scent (every 1-3 days).

To make the scent lighter, use few reeds in the bottle and flip the reeds less often (every 1-2 weeks).

What is your return policy? 2016-11-21T23:35:29+00:00

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, (a) your item must be unused and in the same condition that you received it; (b) your item must be in the original packaging; and (c) your item needs to have the receipt or proof of purchase from either our Oojra online store or our Oojra Amazon store.

However, our customer’s happiness is our number one goal. We realize that fragrances are a personal preference and sometimes you may order one that you just don’t love. So if for whatever reason you don’t love the product you ordered even after you opened it, just contact us and we will do everything we can to take care of this for you. We are dedicated to giving you a great experience, so please contact us if you have any questions or concerns.

How do I process a return? 2016-11-21T23:09:07+00:00

Our customer’s happiness is our number one goal. So if for whatever reason you don’t love the product you ordered even after you opened it, just contact us and we will do everything we can to take care of this for you. You can contact us directly at returns@oojra.com.

If you purchased our products on Amazon you are welcome to contact us directly and we can give you the contact information for Amazon Fulfillment who will process the return for you.

Do you offer refills? 2016-11-21T23:00:49+00:00

Since we want you to have the best experience in using your reed diffusers, we suggest that you replace both the oil and the reeds to get the best results because the reeds wear out after the initial volume of oil is finished. At Oojra, we want you to have a great, quality experience, so we sell the reeds and oil together. For now, we don’t have refills.

Whoops, I opened my package and there’s something wrong. What do I do? 2016-11-21T23:03:42+00:00

At Oojra,  our customer’s happiness is our number one goal. And we are dedicated to giving you a great experience. If there is something wrong with the product that you received please contact us immediately at customerservice@oojra.com so we can take care of this issue for you. If you can include images of the issue, that would really help us out.

What amazing fragrances do you currently offer? 2016-11-21T23:46:41+00:00

Currently, our amazing fragrances are Thai Jasmine Bamboo, French Provence Lavender, and Laos White Tea and Ginger. Want to suggest another fragrance? Tell us about it by clicking here.

Do you offer special rates or prices? 2016-11-21T23:48:24+00:00

YES! We like to celebrate very special events with a thank you to our customers. On special occasions, such as the launch of a new fragrance or product, we will send special price opportunities to our customers that have signed up for our updates. If you would like to get in on these special announcements, make sure that you sign up HERE. And as a bonus, you will be the first to know about new amazing fragrances and products.

Shipping 2016-09-25T02:52:58+00:00

Currently we ship within the United States.

We offer 2 shipping options. Standard shipping typically takes 4-6 business days within continental United States. Expedited shipping takes 2-3 business days within the continental United States.

Why does the reed diffuser come with rattan reed rather than bamboo reeds? 2016-11-10T07:52:36+00:00

Oojra uses rattan reeds rather than bamboo reeds because rattan reeds provide a far superior result. Rattan reeds come from a plant that has small channels inside the reed. When you place the reed in the fragrance oil and then flip it over it creates a vacuum effect that sucks the oil up the channels in the reed so it can evaporate into the air around the diffuser.
Bamboo reeds are very low performance and quality because they don’t have these channels to suck up and disperse the fragrance. the reed needs to be soaked manually over and over again and then only as it dries does it disperse the fragrance. But this creates so much work for the consumer and doesn’t distribute the scent well at all.

How to refill the fragrance oil? 2016-11-10T07:52:36+00:00

After you finish your 4 oz of fragrance oil you need to also replace the reeds. Reeds get clogged with dust and lose their ability to diffuse the scent after about 4-6 months, which is often the same time frame that it takes to use up the fragrance oil.
If you don’t get new reeds you will have a very disappointing diffuser experience.
We want you to have an amazing scent experience so we just don’t feel right aboutwe don’t sell the oil seperately as we know it won’t work well without new reeds. It just does not provide our customers with the value that they deserve.
And if we are going to send you new oil and new reeds, we have to package the oil in some sort of bottle, so it becomes a similar environmental footprint as a new reed diffuser.
So for quality and environmental reasons, when you need to refill your Oojra diffuser, get a new gift set and recycle the old bottle and packaging.

What are the ingredients in the essential oil reed diffusers? 2016-11-10T07:52:36+00:00

We use essential oils in our fragrance oil. This gives the most natural fragrance for a quality scent that much more enjoyable than the synthetic chemically created scents in other products. The reed diffusers also include evaporants including glycerol, BHT (butylated hydroxytoluene commonly used as an antioxidant food additive or to prevent oxidation in liquids), dipropylene glycol (commonly used in perfumes, skin care, hair care products and fog machines) and mmb (3-methoxy-3-methyl-1-butanol a biodegradable formulate).