Frequently Asked Questions
If we don’t answer your question here please contact us and we would be more than happy to help answer your questions.
We love to hear from customers about the amazing scents that remind them of their travels. And these stories inspire our fragrances. So if you have a story about your favorite fragrances and your travels, tell us about it on our Contact Us page. Your story might inspire our next fragrance launch! And it might be featured on our blog and inspiration map!
Due to numerous requests and suggestions from our customers, Oojra’s Essential Oil Soy Wax Candles are now available! Our candles are paraffin free, paraben free, phthalate free, lead free, zinc free, soot free – for your health and well-being. They are also essential oil based fragrance – not chemical based – for a more authentic and healthy experience. The candles are also available in two sizes – the three-wick candles are 13oz (370g) and the travel candle set are 3 candles of 2.5oz (70g) each.
Also, if you have suggestion on products you would like us to offer, we love to hear from you on the contact us page.
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Oojra is currently available for shipping in the United States and Canada. Simply select tge country you want to ship to in the top right corner of the website and you will be directed to the correct shop page.
And since we are currently selling only in the USA and Canada, please be mindful of any Oojra products that are sold outside of these countries. We want you to have the best experience in using your reed diffusers and candles, so please make sure to purchase your Oojra products through our online stores.
The reeds are about 9 inches (23 cm) tall by 1/8 inch thick (4mm) for our 4 oz reed diffuser. They are slightly shorter for our mini 2 oz diffusers, in attractive proportion to the bottle size.
We use rattan reeds rather than bamboo reeds because rattan reeds provide a far superior scent throw. Rattan reeds come from a plant that has small channels inside the reed. When you place the reed in the fragrance oil and then flip it over, it creates a vacuum effect that sucks the oil up the channels in the reed so it can evaporate into the air around the diffuser.
If the scent becomes light, you can reestablish the flow by flipping the reeds every two days, and then reduce how often you flip them so that you achieve your desired scent.
It all depends on how strong or light you want the scent. More reeds diffuse stronger scent. And of course, less reeds diffuse lighter. We recommend starting with 1-3 and then add more if you want more fragrance. The strength also can be affected by the humidity in the room and the room temperature.
As a general rule, our 5 oz diffusers last for 3-4 months.
Our reed diffuser gift set with 3 bottles of 2 oz essential oil lasts for 1.5-2 months (each bottle).
For our soy wax candles, the 13 oz (370g) three-wick candle can last for 75 hours of burn time.
And our travel candles gift set (3 candles, 2.5 oz or 70g each) can each last for 14 hours of burn time.
Opening the reed diffuser is easy. You just need to unscrew the cap, then pull out the plastic plug underneath the gold cap. You can use needle nose pliers to lift the plug. You can also use a cork screw: turn the corkscrew into the center of the plastic plug, hold the bottle firmly, and pull straight out without letting the cork screw twist. For detailed instructions, you can watch our Youtube video, where we opened it up with a butter knife (because sometimes that is all you have around): Getting Started with Oojra Essential Oil Reed Diffusers: An Unboxing
You can also visit this page for an infographic on how to remove the plastic stopper: 8 Easy Steps to Start Using Your Essential Oil Reed Diffusers
You can easily start using your reed diffuser by following these steps:
- Open the bottle by unscrewing the cap, then pull out the plastic plug underneath the gold cap.
- Put the reeds in the oil and then flip the reeds. The reeds have small straw like holes up the center that suck the oil up. And then the air evaporates it off the reeds and your room will smell delightful.
- Use the reeds for the entire time the oil lasts and just flip every so often to regenerate the scent.
- When the oil is finished, then you will want to get new oil and new reeds, as the reeds last for about the same length of time as the oil.
There is also additional information on how to get the best results in the booklet that is included. You can watch the video on how to open the bottle.
The best place to put your new reed diffuser is in a high traffic area. It works well by interior doorways, in hallways, bathrooms or any other transitional area in your home where you will notice the change in scent as you move from one area to the next. It will disperse the scent best when it is in a warm area of the room with good air circulation.
Make sure the air is circulating into the room, via a vent that is pushing air into the room. Make sure it is not flowing out of the room, for instance by a open window or cold air return. These places can deplete the diffuser quicker and lessen the fragrance because the scent is getting sucked or blown out of the room.
The strength of the fragrance depends on a number of factors, including the size of the room, ambient temperature, humidity, and airflow. To increase the strength of the fragrance, I would recommend trying a few things:
- Make sure that all the reeds are in the bottle, as more reeds will diffuse a stronger scent.
- Place it in a warm part of the room that has good airflow, such as beside a warm air vent going into the room.
- Flip reeds more often for a stronger scent (every 1-3 days).
To make the scent lighter, use few reeds in the bottle and flip the reeds less often (every 1-2 weeks).
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, (a) your item must be unused and in the same condition that you received it; (b) your item must be in the original packaging; and (c) your item needs to have the receipt or proof of purchase from either our Oojra online store or our Oojra Amazon store.
However, our customer’s happiness is our number one goal. We realize that fragrances are a personal preference and sometimes you may order one that you just don’t love. So if for whatever reason you don’t love the product you ordered even after you opened it, just contact us and we will do everything we can to take care of this for you. We are dedicated to giving you a great experience, so please contact us if you have any questions or concerns.
Our customer’s happiness is our number one goal. So if for whatever reason you don’t love the product you ordered even after you opened it, just contact us and we will do everything we can to take care of this for you. You can contact us directly at returns@oojra.com.
If you purchased our products on Amazon you are welcome to contact us directly and we can give you the contact information for Amazon Fulfillment who will process the return for you.
Since we want you to have the best experience in using your reed diffusers, we suggest that you replace both the oil and the reeds to get the best results because the reeds wear out after the initial volume of oil is finished. At Oojra, we want you to have a great, quality experience, so we sell the reeds and oil together. For now, we don’t have refills.
At Oojra, our customer’s happiness is our number one goal. And we are dedicated to giving you a great experience. If there is something wrong with the product that you received please contact us immediately at customerservice@oojra.com so we can take care of this issue for you. If you can include images of the issue, that would really help us out.
Currently, our amazing fragrances are Thai Jasmine Bamboo, French Provence Lavender, Laos White Tea and Ginger, Japanese Cherry Blossom, Canadian Christmas Tree, and Australian Eucalyptus.
Want to suggest another fragrance? Tell us about it by clicking here.
YES! We like to celebrate very special events with a thank you to our customers. On special occasions, such as the launch of a new fragrance or product, we will send special price opportunities to our customers that have signed up for our updates. If you would like to get in on these special announcements, make sure that you sign up HERE. And as a bonus, you will be the first to know about new amazing fragrances and products.
Oojra is currently available for shipping in the United States and Canada.
For USA shipping, we offer 2 shipping options. Standard shipping typically takes 4-6 business days within continental United States. Expedited shipping takes 2-3 business days within the continental United States.
For Canada shipping, we only offer standard shipping, which takes 7-10 business days.
Oojra uses rattan reeds rather than bamboo reeds because rattan reeds provide a far superior result. Rattan reeds come from a plant that has small channels inside the reed. When you place the reed in the fragrance oil and then flip it over it creates a vacuum effect that sucks the oil up the channels in the reed so it can evaporate into the air around the diffuser.
Bamboo reeds are very low performance and quality because they don’t have these channels to suck up and disperse the fragrance. the reed needs to be soaked manually over and over again and then only as it dries does it disperse the fragrance. But this creates so much work for the consumer and doesn’t distribute the scent well at all.
After you finish your 4 oz of fragrance oil you need to also replace the reeds. Reeds get clogged with dust and lose their ability to diffuse the scent after about 4-6 months, which is often the same time frame that it takes to use up the fragrance oil.
If you don’t get new reeds you will have a very disappointing diffuser experience.
We want you to have an amazing scent experience so we just don’t feel right aboutwe don’t sell the oil seperately as we know it won’t work well without new reeds. It just does not provide our customers with the value that they deserve.
And if we are going to send you new oil and new reeds, we have to package the oil in some sort of bottle, so it becomes a similar environmental footprint as a new reed diffuser.
So for quality and environmental reasons, when you need to refill your Oojra diffuser, get a new gift set and recycle the old bottle and packaging.
We use essential oils in our fragrance oil. This gives the most natural fragrance for a quality scent that much more enjoyable than the synthetic chemically created scents in other products. The reed diffusers also include evaporants including glycerol, BHT (butylated hydroxytoluene commonly used as an antioxidant food additive or to prevent oxidation in liquids), dipropylene glycol (commonly used in perfumes, skin care, hair care products and fog machines) and mmb (3-methoxy-3-methyl-1-butanol a biodegradable formulate).